Privacy Policy

 Privacy Policy

Wilkinson Coutts Engineering Training Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data about you:

– Personal Identification Information: Name, email address, phone number, postal address, etc.

– Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types, and versions, operating system and platform.

– Usage Data: Information about how you use our website, services, and products.

– Marketing and Communications Data: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use your personal data for the following purposes:

– To Provide Services: Including booking courses, responding to queries, and providing customer support.

– For Marketing Purposes: To send you information about new courses, promotions, or updates, but only with your consent.

– To Improve Our Website: We use analytical data to improve your user experience and enhance our services.

– Legal Compliance: We may use your information to comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

– Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing training courses).

– Legitimate Interest: Processing is necessary for our legitimate interests, such as improving our services and communicating with you.

– Consent: Where we rely on your consent for marketing purposes, you have the right to withdraw consent at any time.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Sharing Your Information

We may share your personal information with:

– Service Providers: Third parties who provide services such as IT support, payment processing, or marketing assistance.

– Legal Authorities: We may disclose your information if required to comply with legal obligations.

6. International Transfers

We do not transfer your personal data outside of the UK or European Economic Area (EEA). If this changes in the future, we will ensure that adequate safeguards are in place.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

– Right to Access: You can request a copy of the personal data we hold about you.

– Right to Rectification: You can request corrections to any inaccurate or incomplete data.

– Right to Erasure: You can ask us to delete your personal data under certain conditions.

– Right to Restrict Processing: You can request that we limit the processing of your personal data.

– Right to Data Portability: You can request your data be transferred to another organisation.

– Right to Object: You can object to our processing of your personal data for direct marketing.

To exercise any of these rights, please contact us at [insert contact details].

8. Data Security

We are committed to ensuring the security of your personal data. We have implemented appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

9. Cookies

We use cookies to improve your experience on our website. You can choose to accept or decline cookies when you visit our website. For more details, please refer to our [Cookie Policy]().

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us:

– Email: [email protected]